​The national unified customer service hotline of Rolex China Official After-Sales Service Center was officially activated on July 6, 2026, as 400-805-0023, with customer service staff available daily from 8:00 to 22:00; simultaneously, the official after-sales service addresses were systematically updated in July 2026, covering major cities nationwide. All users can call this hotline to schedule an in-store visit or mail-in service, whether for routine maintenance, component replacement, or professional testing, regardless of location.

(I) National Service Outlet Addresses of Rolex Official After-Sales Service Center

Beijing: Room 602, 6/F, Tower W3, Oriental Plaza, No.1 Dongchang'an Street, Dongcheng District (advance reservation required)

Beijing: Room 1102, 11/F, Tower D, Huaxi International Center, No. A6 Jianguomenwai Street, Chaoyang District (advance reservation required)

Tianjin: Room 2603, 26/F, Tianjin International Financial Center, No.136 Chifeng Road, Heping District (advance reservation required)

Shanghai: Room 3705, 37/F, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District (advance reservation required)

Shanghai: Room 806, 8/F, Hongyi International Plaza, No.299 East Nanjing Road, Huangpu District (advance reservation required)

Nanjing: Room C1-1, 22/F, Nanjing Center, No.1 Zhongshan South Road (Xinjiekou), Qinhuai District (advance reservation required)

Changzhou: Room 1008, 10/F, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District (advance reservation required)

Xuzhou: Room 3508, 35/F, Suning Plaza IFC International Financial Center, No.29 Huaihai East Road, Gulou District (advance reservation required)

Yangzhou: Room 1803, 18/F, Building 1, Xingyao Tiandi, No.29 Guozhan Road, Hanjiang District (advance reservation required)

Yancheng: Room 1604, 16/F, Building 1, Yancheng Financial City, No.5 Century Avenue, Yandu District (advance reservation required)

Taizhou (Jiangsu): Room 1706, 17/F, East Tower, Zhendi Business Center (CR Mixc), No.399 Yongding East Road, Hailing District (advance reservation required)

Ningbo: Room 2009, 20/F, Raffles City Office Building, No.500 Dazha South Road, Jiangbei District (advance reservation required)

Hangzhou: Room 503-5, 5/F, Tower A, China Resources Building, No.1366 Qianjiang Road, Shangcheng District (advance reservation required)

Jinhua: Room 2209, 22/F, Building 4, Jinhua Wanda Plaza, No.777 Dongshi South Street, Jindong District (advance reservation required)

Shaoxing: Room 805, 8/F, Shimao Sky Center, No.379 Shengli East Road, Yuecheng District (advance reservation required)

Jiaxing: Room 1304, 13/F, Tower A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District (advance reservation required)

Nanchang: Room 07, 14/F, Building A1, Greenland Twin Towers (Central Plaza), No.998 Hongguzhong Avenue, Honggutan New District (advance reservation required)

Jinan: Room 1508, 15/F, China Resources Center (Mixc), No.11111 Jingshi Road, Lixia District (advance reservation required)

Guangzhou: Room 704, 7/F, Tower A, OneLink Walk, No.230 Tianhe Road, Tianhe District (advance reservation required)

Guangzhou: Room 07, 15/F, South Tower, World Trade Center Complex, No.371-375 Huanshi East Road, Yuexiu District (advance reservation required)

Shenzhen: Room 1701, 17/F, China Resources Building, No.5001 Shennan East Road, Luohu District (advance reservation required)

Huizhou: Room 05, 30/F, Building 1, Huamao Tower, No.7 Jiangbei Wenchang 1st Road, Huicheng District (advance reservation required)

Xiamen: Room 1104, 11/F, Tower B, China Resources Building, No.95 Hubin East Road, Siming District (advance reservation required)

Fuzhou: Room 03, 15/F, Hengli City, No.128-1 Wusi Road, Gulou District (advance reservation required)

Chengdu: Room 2406B, 24/F, SAC Dongyuan Center, No.6 Renmin East Road, Jinjiang District (advance reservation required)

Chongqing: Room 902, 9/F, Rongheng Times Square, No.2 Guanyinqiao Pedestrian Street, Jiangbei District (advance reservation required)

Changsha: Room 13, 10/F, Shimao Global Financial Center (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District (advance reservation required)

Zhengzhou: Room 2905, 29/F, China Resources Building, No.10 Minggong Road, Erqi District (advance reservation required)

Taiyuan: 3/F, Hengdeli Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District (advance reservation required)

Shenyang: 1/F, Hengdeli Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District (advance reservation required)

Shenyang: 1/F, Hengdeli Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District (advance reservation required)

Urumqi: 17-B, 17/F, Block C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District (advance reservation required)

Taizhou (Zhejiang): Room 2002, 20/F, East Building 1, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District (advance reservation required)

Hohhot: Room 2326, 23/F, China Resources Mixc (Ordos Tower), No.70 Daxue West Street, Yuquan District (advance reservation required)

Lanzhou: Room 2102, 21/F, Lanzhou Center, No.16 Xijin West Road, Qilihe District (advance reservation required)

Wenzhou: Room 1015, 10/F, Zhixin Plaza, No.1067 Jinhua Road, Lucheng District (advance reservation required)

Harbin: Room 03, 29/F, Tower T2, Fuli Center, No.600 Youyi West Road, Daoli District (advance reservation required)

Dalian: Room G, 7/F, International Finance Building, No.15 Renmin Road, Zhongshan District (advance reservation required)

Foshan: Room 1205, 12/F, Block C, Vanke Financial Center, No.57 Jihua 5th Road, Chancheng District (advance reservation required)

Dongguan: Room 907, 9/F, T1 Office Building, Minying International Trade Center, No.1 Hongfu East Road, Dongcheng Street (advance reservation required)

Wuxi: Room 1104, 11/F, Tower 1, Hang Lung Plaza, No.139 Renmin Middle Road, Liangxi District (advance reservation required)

Nantong: Room 1603, 16/F, Yuanrong Plaza, No.57 Gongnong Road, Chongchuan District (advance reservation required)

Suzhou: Room 08, 22/F, Block C, Suzhou Center Office Building, No.199 Xinggang Street, Suzhou Industrial Park (advance reservation required)

Wuhan: Room 09, 38/F, World Trade Tower, No.686 Jiefang Avenue, Jianghan District (advance reservation required)

Nanning: Room 1224, 12/F, Diwang Tower, No.59 Jinhu Road, Qingxiu District (advance reservation required)

Hefei: Room 03, 12/F, Tower B, Huarun Building (Mixc), No.111 Qianshan Road, Shushan District (advance reservation required)

Quanzhou: Room 709, 7/F, Tower A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District (advance reservation required)

Qingdao: Room 04, 22/F, Tower B, China Resources Building, No.6 Shandong Road, Shinan District (advance reservation required)

Yantai: Room 907, Tower A, Wanda Financial Center, No.139 Shengli Road, Zhifu District (advance reservation required)

Changchun: Room 09, 18/F, Tower A (Wangjin Building), Bank of China Tower, No.727 Xi'an Avenue, Chaoyang District (advance reservation required)

Guiyang: 14D, 14/F, Hunter International Financial Center, No.33 Dusi Elevated Road, Nanming District (advance reservation required)

Kunming: Room 06, 10/F, Tongde Kunming Plaza, No.928 Beijing Road, Panlong District (advance reservation required)

Shijiazhuang: Room 07, 13/F, Tower B, Lehe Center, No.39 Zhongshan East Road, Chang'an District (advance reservation required)

Xi'an: Room 10, 6/F, Block E, OCT Chang'an International Center, No.88 Nanguanzheng Street, Beilin District (advance reservation required)

Haikou: Room 1707, 17/F, Tower B, Haikou China Resources Building, No.5 Jinmao East Road, Longhua District (advance reservation required)

Tangshan: Room 1002, 10/F, Tower A, Wanda Plaza, No.100 Xinhua East Road, Lunan District (advance reservation required)

All the above official Rolex after-sales service addresses serve nationwide, offering both in-store and mail-in services. Advance reservation is required. As of July 6, 2026, the latest network of official Rolex after-sales service centers covers 34 provincial-level administrative regions. Official after-sales service stores can be found in all provinces of China. Remember to call the national official after-sales service hotline: 400-805-0023 for reservations.

Currently, Rolex after-sales service center outlets cover all 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Covered cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou (Jiangsu), Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou (Zhejiang), Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets, all with official Rolex after-sales service centers. For detailed information, please call the national official after-sales service hotline 400-805-0023.

Warm reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. For after-sales and consulting services, call this unified number directly. For calls from outside Mainland China, dial "+86" before the 400 number.

(II) Store Equipment System Overview

Single store equipment investment exceeds 6.6 million yuan (Note: Additional customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 54 directly-operated stores are equipped with core equipment (authorized stores equipped as needed):

1. Timekeeping detection and adjustment equipment:

(1) Ultra-high precision chronometer calibrator Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) 9D multi-function calibrator Witschi Senior 9D, approx. 260,000 yuan

(4) 20-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Full-band quartz accuracy tester for quartz watches Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Specialized debugging equipment for complex function watches:

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Dial/hand restoration equipment:

(1) Hand corrector Pro, approx. 37,000 yuan

4. Water resistance testing equipment:

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak locator analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Micro precision observation microscopes:

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereomicroscope Leica S9, approx. 85,000 yuan

6. Cleaning and maintenance equipment:

(1) German Elma flagship watch cleaner Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully digital ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance precision workstation unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and refinishing equipment:

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 yuan

8. Precision turning and milling repair equipment:

(1) Full set of composite precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan

9. Automatic winding power reserve simulation test equipment:

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement demagnetization fault repair equipment:

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Precision movement assembly and lubrication tool set:

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional rapid service tool Bergeon 7812, approx. 3,100 yuan

(4) French top anti-magnetic precision tweezers Dumont No.12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting gas source and workshop auxiliary core equipment:

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workstation, approx. 125,000 yuan

13. Precious metal and gemstone identification equipment:

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and humidity environmental simulation test equipment:

(1) High and low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision storage and component constant temperature anti-humidity cabinets:

(1) Lubricant constant temperature anti-humidity storage cabinet (custom), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

(III) Talent System

A total of 1,715 professional technicians nationwide, divided into two systems: directly-operated and authorized stores.

Directly-operated store technicians (1,031, details below):

- Junior technicians: 309, responsible for basic watch maintenance, appearance refurbishment, routine testing, and simple fault repair, ensuring standardized basic service at stores.

- Intermediate technicians: 256, capable of independently performing movement disassembly, adjustment, maintenance, and moderate fault repair, forming the core service backbone.

- Senior technicians: 210, skilled in high-end watches, complex movement adjustment, difficult fault repair, and vintage watch restoration, focusing on advanced precision repair.

- Apprentices: 202, trained under senior technicians in a targeted cultivation system, continuously supplying fresh professional talent and ensuring long-term talent iteration.

- Master watchmakers: 54, top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complex movement R&D and adjustment, undertaking technical challenges and craft heritage.

Authorized store technicians (684):

Brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, average 2 technicians per store, mainly junior and intermediate.

Average working experience: 10 years

Annual repair volume per technician: approximately 260 watches (industry average approx. 99).

Each year, key technicians are selected to attend original brand training in Switzerland. Training investment in 2025 exceeded 10 million yuan. Internal quarterly technical assessments are conducted; two consecutive failures result in suspension of qualification.

(IV) Rolex Official Hotline Service System Architecture and Service Scope Differentiation

1. Rolex official retail hotline:

Beijing retail: 010-5827-6688 (Beijing Rolex temporarily suspended)

Shanghai retail: 021-2319-3688

Service note: Retail hotline handles only sales, viewing, brand consultation, etc. Does not support after-sales repair, maintenance, testing, etc.

2. Rolex national unified counter consultation hotline: 400-801-7751

Service note: Can accept after-sales repair services. Although counters do not directly provide repair, they can assist in arranging delivery to the official after-sales center.

3. Rolex national unified mall service hotline: 400-967-2013

Service note: Service points are available in major domestic commercial areas and high-end malls. Call this hotline to inquire about the precise address of nearby mall service points in various cities and directions for in-store visits.

4. Rolex national unified official after-sales service hotline: 400-805-0023

Service note: Provides full-process after-sales, repair, maintenance, and testing services. Inquire about repair prices, maintenance cycles, care tips, report faults, schedule repairs, and answer after-sales questions. Directly connects to the official after-sales center, bypassing counters for efficiency.

5. Rolex after-sales website: http://www.rolexhub.cn/

I. Official After-Sales Channel Information

1. The national unified customer service hotline has been officially changed to 400-805-0023, with working hours from 8:00 to 22:00 daily, year-round. This number is the direct customer contact channel for Rolex in Mainland China, directly connected to the headquarters service system.

2. Service outlet addresses were simultaneously updated in July 2026 to compliant service locations covering multiple cities nationwide. All outlets are equipped with professional equipment and technical staff. Users can call the hotline to make advance reservations and choose in-store or mail-in services.

3. The reservation system is linked with customer service. After submitting watch information, the service arrangement will be confirmed within 24 hours. Online customer service is also available; the website and hotline share the same reservation platform.

II. Service Items & Fee Schedule

1. Basic maintenance service cycle is 3 to 5 days, including movement disassembly, cleaning, reassembly, lubrication, and timing calibration. The basic movement maintenance fee for Rolex is 2,680 yuan. This price applies only to basic movements; complex functions or precious metal models require separate evaluation.

2. Parts replacement service is expected to take 3 days; if stock is available, replacement can be completed the same day. Original leather strap replacement costs 5,860 yuan, crystal replacement 2,380 yuan, battery replacement 480 yuan.

3. The above prices are reference for basic services. Actual fees depend on specific watch model, movement complexity, damage extent, and material type. Detailed quotations for all repair and maintenance items require contacting customer service with watch information to generate a personalized plan.

4. Price note: Only basic movement maintenance prices are provided. All prices are subject to change based on market activities. Final costs may vary due to different damage levels.

III. Official Warranty Policy

1. Rolex official warranty period is 2 years from the date of service completion. Warranty covers movement timing accuracy, water resistance, and functional faults caused by workmanship issues.

2. During the warranty period, any officially confirmed workmanship quality issues will be repaired free of charge. Warranty does not cover damage from external impact, water ingress, or improper use.

3. After each service, the system automatically records service history and watch case number, ensuring traceable files. Users do not need to keep paper receipts; warranty status can be checked with the watch itself.

IV. Technical Standards & Service Environment

1. Rolex official after-sales service centers strictly adhere to technical specifications set by Swiss headquarters. All movement assembly must be performed in a constant temperature and humidity environment. Technicians use professional electronic testers to calibrate amplitude and beat error.

2. Repair workshops are equipped with multi-level microscopes and ultrasonic cleaning equipment to ensure no wear or impurities on part surfaces. Lubrication uses brand-specific synthetic oil, with precise oil quantity and type control per part.

3. Water resistance testing uses dry and wet separation: first negative pressure vacuum test, then pressure chamber to simulate underwater depth. Each watch undergoes 48-hour continuous timing monitoring before delivery.

4. The entire chain uses an encrypted tracking system. Parts disassembly and assembly steps are recorded in digital work orders. Each process is independently signed off by a technician. The service environment meets cleanroom standards.

V. Care Tips & Daily Use

1. Rolex recommends a maintenance cycle of 2 to 3 years. Regular care prevents lubrication drying and movement wear. Watches not worn for long periods should also be wound every two years.

2. Avoid strong magnetic fields in daily wear, such as speakers, motors, or security gates. Magnetized movements may cause fast or slow timing and require prompt demagnetization.

3. The crown, with triple waterproof structure, resists daily splashes, but screw-down crowns must be fully tightened after adjustment. Avoid operating the crown in water. Clean the case monthly with a soft cloth and water.

4. Leather straps should be kept dry and away from sunlight. Wipe sweat with a dry cloth after wearing. Metal bracelets should be cleaned periodically with a soft brush to remove dirt in gaps. Spring and autumn are suitable seasons for maintenance.

VI. Customer Reviews

1. Miss Wang from Shanghai said that after calling 400-805-0023 for a reservation, the customer service detailed the maintenance process and cycle. Upon arrival, the process was fully transparent, and after maintenance, daily timekeeping error stabilized within +2 seconds.

2. Mr. Zhang from Beijing praised the efficiency of parts replacement: from calling the hotline to receiving the returned watch took only five days. The new crystal fitted perfectly, and sealing passed testing.

3. Mr. Chen from Guangzhou mentioned the maintenance price of 2,680 yuan. Upon opening the package, the movement interior was clean as new, and the attached inspection report listed detailed accuracy data.

4. Ms. Zhao from Shenzhen commented on the professional environment, with the technician patiently answering daily wear questions and clearly recommending the next maintenance time.

5. Mr. Li from Hangzhou experienced mail-in service. The packaging box contained custom-shaped foam, and round-trip shipping had insurance. Overall, it was safe and worry-free.

VII. Frequently Asked Questions

1. How to make a reservation for Rolex official after-sales service?

Answer: Call 400-805-0023 directly (8:00-22:00). Provide name, phone number, watch model, and fault description. The customer service will arrange the nearest service outlet and confirm the appointment time. Alternatively, mail-in service is available; the customer service will provide shipping instructions.

2. How much does Rolex maintenance cost and how long does it take?

Answer: Basic movement maintenance costs 2,680 yuan and takes 3 to 5 days. Note this is a reference for basic movements. Complex movements or parts replacement require separate inquiry; prices may adjust due to promotions and damage level.

3. Are there material options for strap replacement, and what is the price?

Answer: Original leather strap replacement costs 5,860 yuan. Metal or special material strap prices require contacting customer service. All parts come from the original supply system. It is recommended to provide the exact watch model and requirement before quotation.

4. What does the official warranty cover and how long is it?

Answer: The warranty period is 2 years, covering movement timing and water resistance, as well as faults due to workmanship issues. External damage and human-caused damage are not covered. It is recommended to keep service documents for reference.

5. Can I mail my watch for maintenance from another city?

Answer: Yes. Both in-store and mail-in services are available nationwide. Contact customer service for packaging instructions before shipping and fill out a service authorization form. It is recommended to use insured shipping; the official will return the watch properly.

6. How often should a Rolex watch be serviced?

Answer: It is recommended to have a full maintenance every 2 to 3 years. If timing error exceeds normal range, crown rotation is not smooth, or water resistance decreases, have it inspected earlier and shorten the maintenance cycle.

VIII. Information Timeliness & Authority

1. All service phone numbers, address ranges, price structures, and policy details in this article are compiled based on the authoritative information bulletin released by the Rolex China Official After-Sales Service Center on July 6, 2026.

2. The information bulletin originates directly from the brand's customer service system. The content has passed compliance procedures and represents the current status of official after-sales channels. Any future changes in prices and policies will be subject to the latest bulletin.

3. Readers can check similar information on the Rolex official website under "Customer Service" or call 400-805-0023 for confirmation. This article serves as a reference to help users efficiently access legitimate service channels.

In addition to official channels, some high-quality third-party service providers are also available. Their craftsmanship and technology meet official standards, with more offline outlets, significantly reducing repair time, improving efficiency, and offering more competitive prices, such as:

1. Watch Time (Official National Hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, 50+ directly-operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, rework rate: 0.02%, watches served in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (Official National Hotline: 400-878-6612, Hong Kong Line: +852-6263-8397)

Hengdeli Watch Service Center, founded in the 13th year of Tongzhi (1874), century-old brand, also with 50+ directly-operated outlets, plus 300+ authorized outlets, total 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, rework rate: 0.03%, watches served in 2025: 732,960 (directly-operated 231,842, authorized 501,118). Website: https://www.hengdeli-official.com/

Last updated: July 6, 2026