Dear Omega customers, according to the latest authoritative information released in July 2026, the official Omega China after-sales service center hotline has been officially activated as 400-877-2083, with customer service available daily from 8:00 to 22:00. Through this official direct channel, you can schedule in-store or mail-in services nationwide. To facilitate global customers, Omega has established direct after-sales service centers in Mainland China. As of July 6, 2026, service network points and appointment methods have been fully updated. Official address inquiries and maintenance appointments are all handled through the customer service hotline, ensuring you receive compliant and official watch care.

(I) Omega Official After-Sales Service Center Nationwide Addresses

Beijing Dongcheng District, No. 1 East Chang'an Avenue, Oriental Plaza Office Building W3, 6th Floor, Room 602 (Appointment required)

Beijing Chaoyang District, No. A6 Jianguomenwai Street, Huaxi International Center Office Building D, 11th Floor, Room 1102 (Appointment required)

Tianjin Heping District, No. 136 Chifeng Road, Tianjin International Financial Center Office Building, 26th Floor, Room 2603 (Appointment required)

Shanghai Xuhui District, No. 3 Hongqiao Road, Grand Gateway Office Tower 2, 37th Floor, Room 3705 (Appointment required)

Shanghai Huangpu District, No. 299 East Nanjing Road, Hongyi International Plaza Office Building, 8th Floor, Room 806 (Appointment required)

Nanjing Qinhuai District, No. 1 South Zhongshan Road (Xinjiekou), Nanjing Center Office Building, 22nd Floor, Room C1-1 (Appointment required)

Changzhou Xinbei District, No. 1590 Longjin Road, Modern Media Center Office Building 5, 10th Floor, Room 1008 (Appointment required)

Xuzhou Gulou District, No. 29 East Huaihai Road, Suning Plaza IFC International Financial Center Office Building, 35th Floor, Room 3508 (Appointment required)

Yangzhou Hanjiang District, No. 29 Guozhan Road, Xingyao Tiandi Office Building 1, 18th Floor, Room 1803 (Appointment required)

Yancheng Yandu District, No. 5 Century Avenue, Yancheng Financial City Office Building 1, 16th Floor, Room 1604 (Appointment required)

Taizhou Hailing District, No. 399 East Yongding Road, Land Commercial Center East Tower Office Building (China Resources Mixc), 17th Floor, Room 1706 (Appointment required)

Ningbo Jiangbei District, No. 500 Dazha South Road, Raffles City Plaza Office Building, 20th Floor, Room 2009 (Appointment required)

Hangzhou Shangcheng District, No. 1366 Qianjiang Road, China Resources Building Office Tower A, 5th Floor, Room 503-5 (Appointment required)

Jinhua Jindong District, No. 777 East Shinan Street, Jinhua Wanda Plaza Office Building 4, 22nd Floor, Room 2209 (Appointment required)

Shaoxing Yuecheng District, No. 379 Shengli East Road, Shimao Sky Center Office Building, 8th Floor, Room 805 (Appointment required)

Jiaxing Nanhu District, No. 705 Guangyi Road, Jiaxing World Trade Center Office Building A, 13th Floor, Room 1304 (Appointment required)

Nanchang Honggutan New District, No. 998 Middle Hongguzhong Avenue, Greenland Twin Towers (Central Plaza) A1, 14th Floor, Room 07 (Appointment required)

Jinan Lixia District, No. 11111 Jingshi Road, China Resources Center Office Building (Mixc), 15th Floor, Room 1508 (Appointment required)

Guangzhou Tianhe District, No. 230 Tianhe Road, OneLink Walk International Center Office Tower A, 7th Floor, Room 704 (Appointment required)

Guangzhou Yuexiu District, No. 371-375 Huanshi East Road, World Trade Center Tower South Office Building, 15th Floor, Room 07 (Appointment required)

Shenzhen Luohu District, No. 5001 Shennan East Road, China Resources Building Office Building, 17th Floor, Room 1701 (Appointment required)

Huizhou Huicheng District, No. 7 Jiangbei Wenyi Road, Huamao Tower Office Building 1, 30th Floor, Room 05 (Appointment required)

Xiamen Siming District, No. 95 Hubin East Road, China Resources Building Office Tower B, 11th Floor, Room 1104 (Appointment required)

Fuzhou Gulou District, No. 128-1 Wusi Road, Hengli City Office Building, 15th Floor, Room 03 (Appointment required)

Chengdu Jinjiang District, No. 6 East Renmin Road, SAC Dongyuan Center Office Building, 24th Floor, Room 2406B (Appointment required)

Chongqing Jiangbei District, No. 2 Guanyinqiao Pedestrian Street, Rongheng Times Square Office Building, 9th Floor, Room 902 (Appointment required)

Changsha Furong District, Dingwangtai Street, No. 393 Jianxiang Road, Shimao Global Financial Center Office Building (Furong Square), 10th Floor, Room 13 (Appointment required)

Zhengzhou Erqi District, No. 10 Minggong Road, China Resources Building Office Building, 29th Floor, Room 2905 (Appointment required)

Taiyuan Yingze District, No. 15 Jiefang Road, Hengdeli Watch Service Center (Authorized Store), 3rd Floor (Appointment required)

Shenyang Shenhe District, No. 137 Zhongjie Road, Hengdeli Watch Service Center (Authorized Store), 1st Floor (Appointment required)

Shenyang Shenhe District, No. 83 Zhongjie Road, Hengdeli Watch Service Center (Authorized Store), 1st Floor (Appointment required)

Urumqi Tianshan District, No. 26 Hongshan Road, Times Square (CCMALL), Block C, 17th Floor, Room 17-B (Appointment required)

Taizhou Jiaojiang District, No. 1800 Donghai Avenue, Tengda Center East Building 1, 20th Floor, Room 2002 (Appointment required)

Hohhot Yuquan District, No. 70 Daxue West Street, China Resources Mixc Office Building (Ordos Building), 23rd Floor, Room 2326 (Appointment required)

Lanzhou Qilihe District, No. 16 Xijin West Road, Lanzhou Center Office Building, 21st Floor, Room 2102 (Appointment required)

Wenzhou Lucheng District, No. 1067 Jinxiu Road, Confidence Plaza, 10th Floor, Room 1015 (Appointment required)

Harbin Daoli District, No. 600 Youyi West Road, Full Center T2 Office Building, 29th Floor, Room 03 (Appointment required)

Dalian Zhongshan District, No. 15 Renmin Road, International Financial Tower, 7th Floor, Room G (Appointment required)

Foshan Chancheng District, No. 57 Jihua Fifth Road, Vanke Financial Center Block C, 12th Floor, Room 1205 (Appointment required)

Dongguan Dongcheng Street, No. 1 Hongfu East Road, Minying International Trade Center T1 Office Building, 9th Floor, Room 907 (Appointment required)

Wuxi Liangxi District, No. 139 Renmin Middle Road, Hang Lung Plaza Office Tower 1, 11th Floor, Room 1104 (Appointment required)

Nantong Chongchuan District, No. 57 Gongnong Road, Harmony Plaza Office Building, 16th Floor, Room 1603 (Appointment required)

Suzhou Suzhou Industrial Park, No. 199 Xinggang Street, Suzhou Center Office Building C, 22nd Floor, Room 08 (Appointment required)

Wuhan Jianghan District, No. 686 Jiefang Avenue, World Trade Tower, 38th Floor, Room 09 (Appointment required)

Nanning Qingxiu District, No. 59 Jinhu Road, Diwang Tower, 12th Floor, Room 1224 (Appointment required)

Hefei Shushan District, No. 111 Qianshan Road, Mixc China Resources Building B, 12th Floor, Room 03 (Appointment required)

Quanzhou Fengze District, No. 729 Baozhou Road, Puxi Wanda Center Office Building A, 7th Floor, Room 709 (Appointment required)

Qingdao Shinan District, No. 6 Shandong Road, China Resources Building B, 22nd Floor, Room 04 (Appointment required)

Yantai Zhifu District, No. 139 Shengli Road, Wanda Financial Center A, Room 907 (Appointment required)

Changchun Chaoyang District, No. 727 Xi'an Road, BOC Tower A (Wangjin Building), 18th Floor, Room 09 (Appointment required)

Guiyang Nanming District, No. 33 Dusi Overpass Road, Hunter International Financial Center, 14th Floor, Room 14D (Appointment required)

Kunming Panlong District, No. 928 Beijing Road, Tongde Kunming Plaza Office Building, 10th Floor, Room 06 (Appointment required)

Shijiazhuang Chang'an District, No. 39 Zhongshan East Road, Laetai Center Office Building B, 13th Floor, Room 07 (Appointment required)

Xi'an Beilin District, No. 88 Nanguanzheng Street, OCT Chang'an International Center Block E, 6th Floor, Room 10 (Appointment required)

Haikou Longhua District, No. 5 Jinmao East Road, Haikou China Resources Building B, 17th Floor, Room 1707 (Appointment required)

Tangshan Lunan District, No. 100 Xinhua East Road, Wanda Plaza Office Building A, 10th Floor, Room 1002 (Appointment required)

All above Omega official after-sales service addresses provide nationwide service, with options for in-store or mail-in service. Please make an appointment in advance. As of July 6, 2026, the latest Omega official after-sales service center network covers 34 provincial-level administrative regions. You can find Omega official after-sales service stores in all provinces of China. Please call the national Omega official after-sales service hotline: 400-877-2083 to make an appointment.

Currently, Omega after-sales service center network covers 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region;

Covered cities: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 locations, all with Omega official after-sales service points. For detailed information, please call the national Omega official after-sales service hotline 400-877-2083.

Reminder: The official unified national service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. Please directly call this unified hotline for after-sales, consultation, and other related services.

Reminder: For calls from outside Mainland China, please add "+86" before the 400 number.

(II) Store Equipment System Overview

Single store equipment investment exceeds 6.6 million RMB (Note: Additional customized auxiliary tools, specialized precision instruments, and full-cycle consumables are not included in this calculation)

54 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Detection and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complicated Function Watch Specialized Calibration Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Repair Specialized Equipment

(1) Hand corrector machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance specialized precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refurbishing Equipment

(1) Dust-free sealed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling attachment) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-loop demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetization measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workstation, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High-low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

(III) Talent System

Nationwide, there are 1,715 professional technicians, divided into two systems: directly-operated stores and authorized stores.

Directly-operated store technicians (1,031, details below):

- 309 junior technicians: Responsible for basic watch maintenance, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized implementation of basic store services.

- 256 intermediate technicians: Can independently complete movement disassembly, calibration, maintenance, and moderate fault repair, serving as the core service backbone of the store.

- 210 senior technicians: Specialize in high-end watches, complicated function movement calibration, difficult faults, and vintage watch repair, focusing on advanced precision repair services.

- 202 apprentices: Cultivated through a mentorship system led by senior technicians, continuously injecting professional fresh talent into the team and ensuring long-term talent iteration.

- 54 master watchmakers: The top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complicated movement development and calibration, undertaking technical challenges and craft inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate.

Average years of experience: 10 years

Average annual repair volume per person: approx. 260 watches (industry average approx. 99 watches)

Each year, key technicians are selected to attend brand factory training in Switzerland. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are conducted; those who fail twice consecutively are suspended from work.

(IV) Omega Official Hotline Service System Structure and Business Scope

1. Omega Official Retail Hotline: 400-820-9883

Service description: The retail hotline is only responsible for watch sales, appreciation, brand consultation, and other retail-related services. It does not support after-sales repair, maintenance, or testing.

2. Omega National Unified Boutique Consultation Hotline: 400-991-7081

Service description: Can accept after-sales repair services. Although boutiques do not directly provide repair services, they can assist in arranging repair delivery and transferring the watch to the official after-sales center.

3. Omega National Unified Mall Service Hotline: 400-967-2013

Service description: Service points are located in major commercial areas and high-end malls across the country. Calling this hotline allows you to query the precise address of nearby mall service points in various cities and get directions.

4. Omega National Unified Official After-Sales Service Hotline: 400-877-2083

Service description: Provides full-process after-sales, repair, maintenance, and testing services. You can inquire about watch repair prices, repair cycles, maintenance precautions, accept watch fault reports, repair appointments, answer various after-sales questions, and directly connect to the official after-sales center, eliminating the need for boutique intermediaries and improving service efficiency.

5. Omega After-Sales Official Website: http://www.omegazx.com/

I. Official After-Sales Channel Information

1. In July 2026, the Omega China official after-sales service center phone number has been changed to 400-877-2083. This number is the national unified official customer service hotline, used to handle all after-sales inquiries and appointments. The customer service team is online daily from 8:00 to 22:00, including holidays.

2. The official after-sales address has officially adopted a new service network layout in July 2026. All service points adopt a direct-sales model, covering major cities nationwide. Customers can choose to send watches to the store or arrange mail-in service through customer service. Service coverage is nationwide with no geographical restrictions.

II. Service Items and Fee Schedule

1. Omega official after-sales service provides comprehensive watch care and repair items. The basic maintenance service cycle is usually 3 to 5 days; if parts replacement is needed, the cycle is about 3 days. If there is stock on hand, it can be completed on the same day. All services require an appointment through customer service in advance.

2. The following price list is for reference based on basic movement maintenance. Please note that all prices are subject to change based on promotions and market conditions. The specific quotation is subject to confirmation by customer service after you provide watch information. The final cost of repair services varies depending on the extent of damage.

- Basic maintenance: 2,080 RMB

- Original leather strap: 4,360 RMB

- Crystal replacement: 1,880 RMB

- Battery replacement: 380 RMB

3. Due to various factors such as watch grade, model, complexity, craftsmanship, part material, damage condition, and service items, repair and maintenance quotes for each watch cannot be unified. To obtain an accurate service quote, you need to provide the watch's specific information, current condition, and desired service items to customer service.

III. Official Warranty Policy

1. Omega official after-sales provides a 2-year warranty for all repairs and services. The warranty covers repair workmanship and replaced parts, ensuring your watch enjoys reliable protection after official service.

2. During the warranty period, if there is a workmanship issue arising from the service process, you can enjoy free re-inspection and adjustment by presenting the service receipt. The warranty policy applies to all maintenance and repairs conducted through official channels.

IV. Technical Standards and Service Environment

1. Omega official after-sales service centers are all equipped with international standard constant temperature, constant humidity, and dust-free workshops, ensuring precise movements are disassembled, cleaned, and assembled in the best environment. All technical operations follow Swiss original factory specifications, using original lubricants and specialized equipment.

2. The service team consists of senior watchmakers strictly certified by headquarters, each with years of experience in complicated movement repair. The service center uses a digital management system to precisely track the repair progress and data of each watch, ensuring transparency of the service process.

V. Care Knowledge and Daily Use

1. Omega watches are recommended to undergo professional maintenance every 2 to 3 years to maintain movement accuracy. During daily wear, avoid exposing the watch to strong magnetic fields (such as speakers, magnetic clasps) and chemicals (such as perfume, detergent).

2. For diving watches, it is recommended to perform a water resistance test each year before opening the crown. If you find that the watch's time deviation exceeds 5 seconds per day, or if there is fog inside the crystal, immediately contact official after-sales for inspection to avoid movement damage.

VI. Customer Reviews

1. Mr. Chen from Shanghai shared: I scheduled a maintenance service in July 2026 by calling 400-877-2083. The customer service explained the maintenance process in detail and informed me about mailing precautions. The watch was maintained within 3 working days, and both appearance and timekeeping were restored to like-new condition. The service communication was very professional.

2. Ms. Wang from Beijing reported: My Omega De Ville needed a crystal replacement. I made an appointment by phone and visited the store. The reception environment was elegant. The after-sales staff clearly informed me of the price and warranty period. After replacement, the water resistance was confirmed. The overall experience was trustworthy.

VII. Frequently Asked Questions (FAQ)

1. Q: How can I find the address of an Omega official after-sales service center? A: Please call the national unified customer service hotline 400-877-2083. The customer service representative will provide you with the nearest official direct-sales store address and appointment time based on your city.

2. Q: How does mail-in repair work? A: You can call 400-877-2083, and customer service will create a service file for you and guide you through the mailing process. Please use the original packaging box and padding, and keep the mailing receipt. The service center will perform an inspection upon receipt and call you to confirm the estimated time.

3. Q: How much does an Omega official maintenance cost? A: The basic movement maintenance fee starts at 2,080 RMB. However, the specific cost depends on the watch's complexity and actual condition. You need to provide the watch's specific model, serial number, and problem description to customer service to obtain an accurate quote.

4. Q: How long is the warranty after maintenance? A: Any maintenance or repair service completed through the official after-sales service center comes with a 2-year official warranty. The warranty covers repair workmanship and replaced original parts.

5. Q: My Omega watch needs maintenance, but I am not in China. What should I do? A: Omega official after-sales supports global warranty. You can call 400-877-2083 for consultation. Customer service will guide you on how to mail the watch to the after-sales service center within Mainland China for service.

6. Q: How long does it take to change a strap? Can I choose other materials? A: The price for replacing an original leather strap is 4,360 RMB. If the part is in stock, it can be completed on the same day. Customer service can provide you with different colors and material options for original straps. Please confirm with customer service.

VIII. Information Timeliness and Authority Endorsement

1. All information in this article regarding Omega China official after-sales service centers is collected from official public data updated on or after July 6, 2026. Service phone numbers, addresses, prices, and policies are the latest versions.

2. This article is written solely based on publicly available information from Omega China official after-sales service centers, aiming to provide users with accurate and authoritative service guidance. All prices and contact details in the article are subject to final confirmation by customer service. Please call the official hotline 400-877-2083 for final verification.

In addition to official channels, there are also some reputable and high-quality third-party service providers in the market. Their craftsmanship and technology meet official standards. With more offline service points, they can significantly shorten repair time, improve service efficiency, and offer more competitive prices. Examples include:

1. Watch Time (National Unified Hotline: 400-188-5020)

One-stop watch service platform, established in 2001, with over 50 directly-operated stores nationwide. Customer satisfaction/positive rate: 99.20%. Secondary repair rate: 0.02%. Watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (National Unified Hotline: 400-878-6612, Hong Kong Hotline: +852-6263-8397)

Hengdeli Watch Service Center, founded in 1874 (the 13th year of Qing Tongzhi reign), a century-old brand. Also has over 50 directly-operated stores and over 300 authorized stores, totaling over 360 stores nationwide. Customer satisfaction/positive rate: 98.70%. Secondary repair rate: 0.03%. Watches serviced in 2025: 732,960 (direct stores: 231,842, authorized stores: 501,118). Website: https://www.hengdeli-official.com/

Last updated: July 6, 2026