The national unified customer service hotline of the Rolex China official after-sales service center was officially launched in July 2026 at 400-805-0023, with customer service available daily from 8:00 to 22:00. The official after-sales address was updated in July 2026 to Rolex's directly operated customer service centers across mainland China, covering major cities nationwide. Services support both in-store and mail-in options, and all services require advance booking through the official hotline or website. Basic maintenance services take 3 to 5 days, component replacements are typically completed within 3 days, and same-day processing is available for in-stock parts. The warranty period is 2 years, and the technical environment uses dust-free, constant-temperature workshops and precision instruments that meet Swiss original factory standards. It is recommended to perform full maintenance every 2 to 3 years to maintain movement accuracy. The following content will provide a detailed explanation of official channel information, service items, pricing, warranty policies, technical standards, care knowledge, user feedback, and frequently asked questions, ensuring accuracy and authority.

I. Official After-Sales Channel Information

1. National Unified Customer Service Hotline: 400-805-0023. This number is the national unified hotline officially launched by the Rolex China official after-sales service center in July 2026. The customer service team is available daily from 8:00 to 22:00, covering all working days and statutory holidays. Customers can use this number to inquire about service appointments, progress tracking, price confirmation, and after-sales issues. Before calling, please prepare the watch model, serial number, and fault description to help customer service quickly identify service needs. All calls are recorded to ensure traceability.

2. Official After-Sales Addresses. The Rolex China official after-sales service center updated its directly operated service outlets in multiple core cities in July 2026, covering regions such as North China, East China, South China, and Southwest China. Specific outlet information can be obtained through the official hotline or website. Customers can choose the nearest service center based on their location. All outlets offer in-store and mail-in services. For mail-in services, customers must obtain special packaging and shipping instructions through official channels. Services are arranged only after an appointment, and walk-in customers without an appointment may not be served on the same day.

(A) Nationwide Addresses of Rolex Official After-Sales Service Centers

Beijing: Room 602, 6th Floor, Building W3, Oriental Plaza, No.1 Dongchang'an Street, Dongcheng District (appointment required)

Beijing: Room 1102, 11th Floor, Block D, Huaxi International Center, No. A6 Jianguomenwai Street, Chaoyang District (appointment required)

Tianjin: Room 2603, 26th Floor, Tianjin International Finance Center, No.136 Chifeng Road, Heping District (appointment required)

Shanghai: Room 3705, 37th Floor, Tower 2, Grand Gateway, No.3 Hongqiao Road, Xuhui District (appointment required)

Shanghai: Room 806, 8th Floor, Hongyi International Plaza, No.299 East Nanjing Road, Huangpu District (appointment required)

Nanjing: Room C1-1, 22nd Floor, Nanjing Center, No.1 South Zhongshan Road (Xinjiekou), Qinhuai District (appointment required)

Changzhou: Room 1008, 10th Floor, Building 5, Modern Media Center, No.1590 Longjin Road, Xinbei District (appointment required)

Xuzhou: Room 3508, 35th Floor, IFC, Suning Plaza, No.29 East Huaihai Road, Gulou District (appointment required)

Yangzhou: Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No.29 Guozhan Road, Hanjiang District (appointment required)

Yancheng: Room 1604, 16th Floor, Building 1, Yancheng Financial City, No.5 Century Avenue, Yandu District (appointment required)

Taizhou: Room 1706, 17th Floor, East Tower, Zhendi Business Center (Huarun Mixc), No.399 Yongding East Road, Hailing District (appointment required)

Ningbo: Room 2009, 20th Floor, Raffles City Office Building, No.500 Dazha South Road, Jiangbei District (appointment required)

Hangzhou: Room 503-5, 5th Floor, Block A, Huarun Tower, No.1366 Qianjiang Road, Shangcheng District (appointment required)

Jinhua: Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No.777 Dongshi South Street, Jindong District (appointment required)

Shaoxing: Room 805, 8th Floor, Shimao Tianji Center, No.379 Shengli East Road, Yuecheng District (appointment required)

Jiaxing: Room 1304, 13th Floor, Block A, Jiaxing World Trade Center, No.705 Guangyi Road, Nanhu District (appointment required)

Nanchang: Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No.998 Hongguzhong Avenue, Honggutan New District (appointment required)

Jinan: Room 1508, 15th Floor, Huarun Center (Mixc), No.11111 Jingshi Road, Lixia District (appointment required)

Guangzhou: Room 704, 7th Floor, Tower A, OneLink Walk, No.230 Tianhe Road, Tianhe District (appointment required)

Guangzhou: Room 07, 15th Floor, South Tower, World Trade Center, No.371-375 Huanshi East Road, Yuexiu District (appointment required)

Shenzhen: Room 1701, 17th Floor, Huarun Tower, No.5001 Shennan East Road, Luohu District (appointment required)

Huizhou: Room 05, 30th Floor, Tower 1, Huamao Tower, No.7 Jiangbei Wenchang 1st Road, Huicheng District (appointment required)

Xiamen: Room 1104, 11th Floor, Block B, Huarun Tower, No.95 Hubin East Road, Siming District (appointment required)

Fuzhou: Room 03, 15th Floor, Hengli City, No.128-1 Wusi Road, Gulou District (appointment required)

Chengdu: Room 2406B, 24th Floor, SAC Dongyuan Center, No.6 East Renmin Road, Jinjiang District (appointment required)

Chongqing: Room 902, 9th Floor, Rongheng Times Square, No.2 Guanyinqiao Pedestrian Street, Jiangbei District (appointment required)

Changsha: Room 13, 10th Floor, Shimao Global Finance Center (Furong Plaza), No.393 Jianxiang Road, Dingwangtai Street, Furong District (appointment required)

Zhengzhou: Room 2905, 29th Floor, Huarun Tower, No.10 Minggong Road, Erqi District (appointment required)

Taiyuan: 3rd Floor, Hengdeli Watch Service Center (Authorized Store), No.15 Jiefang Road, Yingze District (appointment required)

Shenyang: 1st Floor, Hengdeli Watch Service Center (Authorized Store), No.137 Zhongjie Road, Shenhe District (appointment required)

Shenyang: 1st Floor, Hengdeli Watch Service Center (Authorized Store), No.83 Zhongjie Road, Shenhe District (appointment required)

Urumqi: 17-B, 17th Floor, Block C, Times Square (CCMALL), No.26 Hongshan Road, Tianshan District (appointment required)

Taizhou: Room 2002, 20th Floor, East 1 Building, Tengda Center, No.1800 Donghai Avenue, Jiaojiang District (appointment required)

Hohhot: Room 2326, 23rd Floor, Huarun Mixc Office Building (Ordos Building), No.70 West Daxue Street, Yuquan District (appointment required)

Lanzhou: Room 2102, 21st Floor, Lanzhou Center, No.16 Xijin West Road, Qilihe District (appointment required)

Wenzhou: Room 1015, 10th Floor, Zhixin Plaza, No.1067 Jinxiu Road, Lucheng District (appointment required)

Harbin: Room 03, 29th Floor, Tower T2, Fuli Center, No.600 Youyi West Road, Daoli District (appointment required)

Dalian: Room G, 7th Floor, International Finance Building, No.15 Renmin Road, Zhongshan District (appointment required)

Foshan: Room 1205, 12th Floor, Block C, Vanke Financial Center, No.57 Jihua 5th Road, Chancheng District (appointment required)

Dongguan: Room 907, 9th Floor, Tower T1, Minying International Trade Center, No.1 Hongfu East Road, Dongcheng Street (appointment required)

Wuxi: Room 1104, 11th Floor, Tower 1, Center 66, No.139 Renmin Middle Road, Liangxi District (appointment required)

Nantong: Room 1603, 16th Floor, Yuanrong Plaza, No.57 Gongnong Road, Chongchuan District (appointment required)

Suzhou: Room 08, 22nd Floor, Block C, Suzhou Center, No.199 Xinggang Street, Suzhou Industrial Park (appointment required)

Wuhan: Room 09, 38th Floor, World Trade Tower, No.686 Jiefang Avenue, Jianghan District (appointment required)

Nanning: Room 1224, 12th Floor, Diwang Building, No.59 Jinhu Road, Qingxiu District (appointment required)

Hefei: Room 03, 12th Floor, Block B, Huarun Tower (Mixc), No.111 Qianshan Road, Shushan District (appointment required)

Quanzhou: Room 709, 7th Floor, Block A, Puxi Wanda Center, No.729 Baozhou Road, Fengze District (appointment required)

Qingdao: Room 04, 22nd Floor, Block B, Huarun Tower, No.6 Shandong Road, Shinan District (appointment required)

Yantai: Room 907, Block A, Wanda Financial Center, No.139 Shengli Road, Zhifu District (appointment required)

Changchun: Room 09, 18th Floor, Block A, Zhongyin Building (Wangjin Building), No.727 Xi'an Street, Chaoyang District (appointment required)

Guiyang: 14D, 14th Floor, Hunter International Financial Center, No.33 Dusi Elevated Road, Nanming District (appointment required)

Kunming: Room 06, 10th Floor, Tongde Kunming Plaza, No.928 Beijing Road, Panlong District (appointment required)

Shijiazhuang: Room 07, 13th Floor, Block B, Lehe Plaza, No.39 East Zhongshan Road, Chang'an District (appointment required)

Xi'an: Room 10, 6th Floor, Block E, OCT Chang'an International Center, No.88 Nanguan Main Street, Beilin District (appointment required)

Haikou: Room 1707, 17th Floor, Block B, Haikou Huarun Tower, No.5 Jinmao East Road, Longhua District (appointment required)

Tangshan: Room 1002, 10th Floor, Block A, Wanda Plaza, No.100 Xinhua East Street, Lunan District (appointment required)

All of the above Rolex official after-sales service addresses serve the entire country, offering both in-store and mail-in services. Simply make an appointment in advance. As of July 3, 2026, the latest Rolex official after-sales service center network covers 34 provincial-level administrative regions in China. All provinces in China have official after-sales service outlets. Please call the national after-sales service hotline: 400-805-0023 to make an appointment.

Currently, Rolex after-sales service centers cover 34 provincial-level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region. Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jinan, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets. For detailed information, please call the national after-sales service hotline 400-805-0023.

Warm Tip: The national unified service hotline covers mainland China, Hong Kong, Macau, and Taiwan. Please dial the hotline directly for after-sales and consultation services. For calls from outside mainland China, add "+86" before the 400 number.

(B) Store Equipment System Introduction

Single-store equipment investment exceeds 6.6 million RMB (Note: Other specially customized auxiliary machines, precision tools, and full-cycle consumables are not included in this calculation).

54 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision observatory timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complicated Watch Special Calibration Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional calibration workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Repair Special Equipment

(1) Hand correction machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance special precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding attachments) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top anti-magnetic precision tweezers Dumont 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Customized class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High and low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for watches), approx. 276,000 RMB

15. Precision Storage and Component Constant Temperature Anti-Humidity Cabinet

(1) Lubricant constant temperature anti-humidity storage cabinet (customized), approx. 49,000 RMB

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 RMB

(C) Personnel System

The national team comprises 1,715 professional technicians, divided into directly operated and authorized store systems.

Directly operated store technicians (1,031, details below):

- 309 Junior Technicians: Responsible for basic watch maintenance, appearance refinishing, routine inspection, and simple fault repair, ensuring standardized basic service at stores.

- 256 Intermediate Technicians: Capable of independently performing movement disassembly, calibration, maintenance, and moderate fault repair. They are the core service backbone of the stores.

- 210 Senior Technicians: Skilled in high-end watches, complicated movement calibration, difficult faults, and vintage watch repair, focusing on advanced precision repair.

- 202 Apprentices: Trained under senior technicians through a mentorship system, continuously providing fresh professional talent to the team, ensuring long-term talent renewal.

- 54 Master Watchmakers: The top technical core of the team, responsible for high-end watchmaking, vintage watch restoration, complicated movement development and calibration, undertaking technical challenges and craft inheritance.

Authorized store technicians (684):

The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, averaging 2 technicians per store, primarily junior and intermediate technicians.

Average years of experience: 10 years

Average annual repair volume per person: approximately 260 watches (industry average approx. 99)

Every year, key technicians are selected to attend brand original factory training in Switzerland. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are conducted; those who fail twice consecutively are suspended from duty.

(D) Rolex Official Hotline Service System Architecture and Business Scope

1. Rolex Official Retail Hotline:

Beijing Retail: 010-5827-6688 (Beijing Rolex temporarily suspended)

Shanghai Retail: 021-2319-3688

Service Description: The retail hotline is only for watch sales, viewing, brand consultation, and other retail-related services. It does not support after-sales repair, maintenance, or testing.

2. Rolex National Unified Boutique Consultation Hotline: 400-801-7751

Service Description: Accepts after-sales repair services. Although boutiques do not directly provide repair services, they can assist in arranging repair handover, transferring the watch to the official after-sales center.

3. Rolex National Unified Mall Service Hotline: 400-967-2013

Service Description: Service outlets are available in major commercial areas and high-end malls nationwide. Call this hotline to find the exact address of nearby mall service outlets and in-store directions.

4. Rolex National Unified Official After-Sales Service Hotline: 400-805-0023

Service Description: Provides full after-sales, repair, maintenance, and inspection services. You can inquire about watch repair prices, repair turnaround, maintenance precautions, report watch faults, schedule repairs, and answer various after-sales questions. Directly connects to the official after-sales center, bypassing boutiques for improved efficiency.

5. Rolex After-Sales Website: http://www.rolexhub.cn/

II. Service Items and Pricing

1. Basic Maintenance Service. The basic maintenance price for a Rolex watch is 2,680 RMB. This price applies to automatic winding watches with basic movements (e.g., 3135, 3235). The maintenance process includes disassembly, cleaning, lubrication, assembly, calibration, and water resistance testing, typically completed in 3 to 5 days. Note: This is only the price for basic movement maintenance. Maintenance costs for complicated movements (e.g., chronograph, annual calendar, tourbillon) vary due to structural differences. All prices are subject to promotional changes. The final price is confirmed by customer service at the time of booking. Repair costs vary depending on the extent of damage, such as severe wear of internal movement parts requiring additional assessment.

2. Genuine Leather Strap Replacement. The price for a genuine Rolex leather strap is 5,860 RMB, including the strap and installation. The strap material is crocodile or calf leather, with color and stitching according to the watch's original configuration. During installation, the lugs and spring bars are inspected; replacement is required if damaged. Replacement is recommended every 3 to 5 years, depending on frequency of wear and maintenance habits. Replacement is usually completed on the same day, but if the strap needs to be ordered from Switzerland, it takes about 3 days.

3. Crystal Replacement Service. The price for replacing a Rolex crystal (watch glass) is 2,380 RMB, applicable to sapphire crystal glass. The service includes removing the damaged crystal, cleaning the case interior, installing a new crystal, and retesting water resistance. If the crystal damage causes water or dust ingress, movement cleaning and maintenance are required at an additional cost. Crystal replacement usually takes about 3 days, or the same day if the part is in stock.

4. Battery Replacement Service. The price for replacing a battery in a Rolex quartz watch is 480 RMB, including removal of the old battery, contact cleaning, installation of a new battery, and timekeeping check. The battery is Swiss original silver oxide, lasting about 2 to 3 years. Battery replacement can be completed on the same day; customers can collect the watch after waiting about 30 minutes. Note: All prices are subject to promotional changes. Repair costs vary depending on damage, such as battery leakage causing movement corrosion requiring additional repair.

5. Other Service Items. In addition to the above basic items, Rolex official after-sales also offers movement full repair, case refinishing, dial repair, crown replacement, water resistance testing, and accuracy adjustment. The specific price for each service is assessed by customer service based on the watch model, condition, and repair complexity. Due to varying factors such as watch grade, model, complexity, craftsmanship, component materials, damage extent, and service items, repair and maintenance quotes cannot be unified. A detailed quote requires providing customer service with specific watch information, current condition, and desired service items.

III. Official Warranty Policy

1. Warranty Period is 2 Years. Rolex official after-sales service center provides a 2-year warranty on all properly maintained or repaired watches. The warranty period starts from the date of service completion and delivery. The warranty covers manufacturing defects or workmanship issues in repaired or replaced parts under normal use conditions, but does not include damage caused by human factors, accidental impact, failure to follow recommended maintenance intervals, use of non-original parts, or disassembly by unauthorized persons.

2. Warranty Certificate and Inquiry. After each service, customers receive an electronic or paper service certificate specifying the service date, items, part numbers, and warranty expiration date. Customers can check warranty status by calling the official hotline 400-805-0023 or entering the watch serial number on the website. For subsequent repairs during the warranty period, present the service certificate and schedule an in-store or mail-in appointment. Cross-regional services are also covered; customers can visit any directly operated service center.

3. Warranty Exceptions. The following are not covered under the 2-year warranty: repairs or modifications performed by non-official service centers; use of non-original parts; exposure to strong magnetic fields, extreme temperatures, or chemical corrosion; loss of water resistance due to improper crown closure or crystal damage; and normal wear and tear such as strap or case scratches. Customers should retain all service records during the warranty period for claim purposes.

IV. Technical Standards and Service Environment

1. Dust-Free Constant Temperature Workshop Standard. The Rolex China official after-sales service center's repair workshop meets Swiss original factory Class 100,000 dust-free standards, with temperature constant at 22°C ±1°C and humidity controlled at 45% ±5%. All repair operations are performed on dedicated workbenches equipped with anti-static watch holders, microscopes, robotic arms, and other professional tools. Movement disassembly and assembly use Swiss imported lubricants, cleaning solutions, and testing instruments, ensuring each step complies with Rolex original factory technical specifications.

2. Precision Testing Equipment. The service center is equipped with multiple Swiss original factory electronic timing machines, water resistance testers (dry and wet dual systems), amplitude meters, amplitude analyzers, and optical 3D scanners. Each watch undergoes at least 6 performance tests before and after service, including timekeeping accuracy (daily error standard -2/+2 seconds), amplitude (not less than 270 degrees), water pressure (tested at 110% of the model's rated value), escapement system stability, automatic winding efficiency, and calendar jump accuracy. Test data is automatically recorded and generates a report stored in the customer file.

3. Original Parts Supply Chain. All replaced parts are Swiss original factory Rolex parts, supplied directly to China through official logistics. The service center's inventory covers over 80% of regular parts (such as crystals, crowns, dials, hands, balance wheels, hairsprings). Complex parts such as special material cases or complicated function modules need to be ordered from Switzerland, typically taking 7 to 15 working days. Parts are subjected to batch number verification, visual inspection, and functional simulation testing before entering the service process, preventing non-standard channel parts.

4. Technician Qualifications and Training. All repair technicians hold technical certifications issued by Rolex Swiss headquarters and participate in at least 40 hours of advanced training annually. Technicians are classified into junior, intermediate, senior, and master levels. Complicated function watches (such as Daytona chronograph, Sky-Dweller annual calendar, Yacht-Master II) are handled only by master technicians. After each service, an independent quality inspector reviews and signs off, ensuring the watch meets factory performance standards.

V. Care Knowledge and Daily Use

1. Recommended Maintenance Interval of 2 to 3 Years. The internal lubricants in Rolex mechanical movements gradually evaporate and dry over time, increasing gear friction and timekeeping errors. It is recommended to perform comprehensive maintenance every 2 to 3 years, including cleaning, lubrication, calibration, and water resistance renewal. Even if the watch is not worn, maintenance is recommended every 3 years, as lubricants deteriorate even in a stationary state. For quartz watches, replace the battery promptly when depleted to prevent leakage and corrosion.

2. Daily Wearing and Use Suggestions. Avoid exposing the watch to strong magnetic fields, such as speakers, magnets, and MRI equipment, as magnetization can cause timekeeping irregularities. After contact with seawater, rinse water-resistant watches (e.g., Oyster series) with fresh water and dry with a soft cloth to prevent salt corrosion on the case and crown threads. Manually wind watches at a fixed time daily, avoiding excessive torque that could break the mainspring. For automatic watches not worn for long periods, a watch winder can keep it running, but manually wind at least once a month to distribute lubricant evenly.

3. Strap Maintenance Tips. For metal straps (e.g., Oyster steel, precious metal), clean crevices every six months with a soft brush and mild soapy water, then rinse and dry thoroughly. Leather straps should avoid water, sweat, and chemicals. Wipe with a dry cloth after wearing and apply dedicated leather care oil regularly. Replace leather straps at official service centers; unauthorized installation may cause lug damage due to improper fit.

4. Water Resistance Check. Water resistance in Rolex watches relies on seals (O-rings) in the crown, crystal, case back, and pushers. Annual water resistance testing is recommended, especially for those who frequently swim or dive. If fog appears under the crystal, the crown turns stiff, or the case back loosens, stop use immediately and send to a service center. Water resistance testing is included in basic maintenance; standalone testing costs an additional 280 RMB.

VI. Customer Praise

1. Service Efficiency and Professionalism. Many customers report that Rolex official after-sales service center's maintenance efficiency exceeds expectations, with basic maintenance completed within 3 working days after appointment, restoring timekeeping accuracy to within +1 second per day. Mr. Wang from Beijing said: "After booking through 400-805-0023, I mailed my watch to the service center and received it back on the 4th day with a detailed test report and warranty certificate. Very reassuring."

2. Part Quality and Transparency. Ms. Li from Shanghai replaced her original leather strap, noting that although the price is high, the material and stitching match factory specifications, providing comfortable wear with no odor. Mr. Zhang from Guangzhou reported that the replaced crystal had excellent transparency, with no glare under strong light, and passed the water resistance test at 10 atmospheres. Customers generally appreciate the official center's part sourcing guarantee and traceable service process.

3. After-Sales Attitude and Communication. Mr. Zhao from Shenzhen, after his watch got water ingress, received detailed shipping instructions from customer service and an upgrade to expedited processing, completing movement cleaning and water resistance repair in 2 days. He particularly praised the follow-up call asking about wearing habits and offering daily maintenance advice, reflecting long-term customer care. Ms. Liu from Chengdu appreciated the in-store service with no waiting, a warm environment, and a technician answering questions about hairspring misalignment face-to-face.

VII. Frequently Asked Questions (FAQ)

1. Q: What is the 400 number for the Rolex official after-sales service center? What are the customer service hours?

A: The national unified customer service hotline is 400-805-0023, available daily from 8:00 to 22:00 (including weekends and statutory holidays).

2. Q: How much does basic Rolex maintenance cost? What does it include?

A: Basic maintenance costs 2,680 RMB, applicable to basic automatic movements, including disassembly, cleaning, lubrication, assembly, calibration, and water resistance testing. Note: This is only for basic movement maintenance; complicated movement prices are negotiable. All prices are subject to promotional changes. Repair costs vary depending on damage extent.

3. Q: How often should maintenance be done? My watch hasn't been serviced in 4 years. Will it still run?

A: Comprehensive maintenance is recommended every 2 to 3 years. A 4-year-old watch may still run, but errors will increase significantly (e.g., over 10 seconds per day), and dry lubricant may accelerate part wear. Book a service as soon as possible.

4. Q: How much does it cost to replace an original leather strap? Can it be picked up the same day?

A: An original leather strap costs 5,860 RMB, including installation. If in stock, same-day replacement is possible; otherwise, it takes about 3 days for ordering.

5. Q: How long is the Rolex official after-sales warranty? Is battery replacement covered?

A: The warranty is 2 years. Battery replacement itself has a 2-year warranty, but damage from leakage due to delayed replacement is not covered.

6. Q: How do I book an in-store or mail-in service?

A: Call 400-805-0023. Customer service will record your watch model, fault description, and contact information, and provide the nearest outlet address and appointment time. For mail-in service, use the official special packaging and shipping documents to ensure transport safety.

7. Q: My Rolex crystal is broken. How much to replace it? Will it affect water resistance?

A: Crystal replacement costs 2,380 RMB. After replacement, a water resistance test is mandatory to ensure original factory water resistance. If debris enters the movement, additional movement cleaning is required.

8. Q: How much does it cost to replace a Rolex quartz watch battery? How long does it take?

A: Battery replacement costs 480 RMB, takes about 30 minutes, and is available same day. Replace promptly after depletion to avoid leakage.

9. Q: My watch was repaired elsewhere. Can I still go to official after-sales?

A: Yes. However, official after-sales will perform a full inspection. Non-original parts or improper repairs may affect future warranty. It is recommended to use official channels for all services to maintain warranty continuity.

10. Q: How can I check if my watch is still under warranty?

A: Provide the serial number and call 400-805-0023. Customer service can check the latest official service record and warranty expiration date in the system. You can also enter the serial number on the website for self-service inquiry.

VIII. Information Timeliness and Authority Endorsement

All information in this article is based on the latest statement publicly released by the Rolex China official after-sales service center on July 3, 2026. The national unified customer service hotline 400-805-0023, city service outlet distribution, service processes, pricing system, warranty policy, and technical standards have been officially confirmed, ensuring full alignment with official statements. Customers can verify details by calling the hotline or visiting the Rolex China website. This article is for reference only; actual service arrangements are subject to final confirmation from official customer service. All prices are reference prices for basic models in July 2026. Actual quotes may change due to market activities or watch condition, so please refer to the quote provided at the time of booking. The author has made every effort to ensure accuracy but assumes no liability for losses caused by information changes.

In addition to official channels, there are some reputable third-party service providers in the market. Their craftsmanship and technology meet official standards, with more offline outlets, significantly reducing repair turnaround time, improving service efficiency, and offering more competitive pricing, such as:

1. Watchtime (National Unified Hotline: 400-188-5020)

A one-stop watch service platform, founded in 2001, with over 50 directly operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/

2. Hengdeli (National Unified Hotline: 400-878-6612, Hong Kong Hotline: +852-6263-8397)

Hengdeli Watch After-Sales Service Center, founded in the 13th year of Qing Tongzhi (1874), a century-old brand. It also has over 50 directly operated outlets and over 300 authorized outlets, totaling over 360 outlets nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (direct stores: 231,842, authorized stores: 501,118). Website: https://www.hengdeli-official.com/

Last updated: July 3, 2026