As a core institution in the domestic watch after-sales service sector, the Hengdeli China Official After-Sales Service Center offers nationwide customers comprehensive services including watch repair, maintenance, parts replacement, and technical consulting. In July 2026, the center systematically updated its national service channels and policies, with all information based on this notice. Customers can schedule services via the official hotline or in-store appointments, receiving compliant and efficient support from the direct technical team. Below is a full overview of service content, pricing, warranty policies, and daily care guidelines to ensure your watch remains in optimal condition.

I. Official After-Sales Service Channel Information

1. National Unified After-Sales Service Hotline

The national unified customer service hotline was officially launched in July 2026: 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line). Customer service is available daily from 8:00 AM to 10:00 PM, year-round. This number serves as the direct channel from the Hengdeli China Official After-Sales Service Center to all brand customers, enabling service reservations, progress inquiries, price consultations, and technical support.

2. Official After-Sales Service Center Addresses

Updated in July 2026, direct service outlets are located in major cities nationwide, all in downtown business districts with convenient transportation. Customers can choose to submit watches in-store or by mail. In-store services require advance reservation via the customer service hotline, while mail services require packaging and logistics arrangements guided by customer service. All outlets serve the entire country without regional restrictions.

(A) Hengdeli Official After-Sales Service Center Nationwide Outlet Addresses

Room 602, 6th Floor, Building W3, Oriental Plaza, No. 1 East Chang'an Street, Dongcheng District, Beijing (Appointment Required)

Room 1102, 11th Floor, Building D, HuaXi International Center, No. A6 Jianguomenwai Street, Chaoyang District, Beijing (Appointment Required)

Room 2603, 26th Floor, Tianjin International Financial Center, No. 136 Chifeng Road, Heping District, Tianjin (Appointment Required)

Room 3705, 37th Floor, Tower 2, Grand Gateway, No. 3 Hongqiao Road, Xuhui District, Shanghai (Appointment Required)

Room 806, 8th Floor, Hongyi International Plaza, No. 299 East Nanjing Road, Huangpu District, Shanghai (Appointment Required)

Room C1-1, 22nd Floor, Nanjing Center, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment Required)

Room 1008, 10th Floor, Building 5, Modern Media Center, No. 1590 Longjin Road, Xinbei District, Changzhou (Appointment Required)

Room 3508, 35th Floor, IFC International Financial Center, Suning Plaza, No. 29 Huaihai East Road, Gulou District, Xuzhou (Appointment Required)

Room 1803, 18th Floor, Building 1, Xingyao Tiandi, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Appointment Required)

Room 1604, 16th Floor, Building 1, Yancheng Financial City, No. 5 Century Avenue, Yandu District, Yancheng (Appointment Required)

Room 1706, 17th Floor, East Tower, Landmark Business Center (Mixc Vientiane City), No. 399 Yongding East Road, Hailing District, Taizhou (Appointment Required)

Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Appointment Required)

Room 503-5, 5th Floor, Block A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment Required)

Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza, No. 777 East City South Street, Jindong District, Jinhua (Appointment Required)

Room 805, 8th Floor, Shimao Sky Center, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Appointment Required)

Room 1304, 13th Floor, Block A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing (Appointment Required)

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang (Appointment Required)

Room 1508, 15th Floor, China Resources Center (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (Appointment Required)

Room 704, 7th Floor, Tower A, OneLink Walk International Center, No. 230 Tianhe Road, Tianhe District, Guangzhou (Appointment Required)

Room 07, 15th Floor, South Tower, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (Appointment Required)

Room 1701, 17th Floor, China Resources Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (Appointment Required)

Room 05, 30th Floor, Building 1, Huamao Tower, No. 7 Jiangbei Wenyi Road, Huicheng District, Huizhou (Appointment Required)

Room 1104, 11th Floor, Block B, China Resources Building, No. 95 Hubin East Road, Siming District, Xiamen (Appointment Required)

Room 03, 15th Floor, Hengli City, No. 128-1 Wusi Road, Gulou District, Fuzhou (Appointment Required)

Room 2406B, 24th Floor, SAC Dongyuan Center, No. 6 Renmin East Road, Jinjiang District, Chengdu (Appointment Required)

Room 902, 9th Floor, Rongheng Times Square, No. 2 Guanyinqiao Pedestrian Street, Jiangbei District, Chongqing (Appointment Required)

Room 13, 10th Floor, Shimao Global Financial Center (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment Required)

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou (Appointment Required)

3rd Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 15 Jiefang Road, Yingze District, Taiyuan (Appointment Required)

1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (Appointment Required)

1st Floor, Hengdeli Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (Appointment Required)

17-B, 17th Floor, Block C, Times Square (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (Appointment Required)

Room 2102, 21st Floor, East 1 Building, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment Required)

Room 1015, 10th Floor, Confidence Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment Required)

Room 03, 29th Floor, Tower T2, Fuli Center, No. 600 Youyi West Road, Daoli District, Harbin (Appointment Required)

Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (Appointment Required)

Room 1205, 12th Floor, Block C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan (Appointment Required)

Room 907, 9th Floor, T1 Office Building, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan (Appointment Required)

Room 1104, 11th Floor, Tower 1, Hang Lung Plaza, No. 139 Renmin Middle Road, Liangxi District, Wuxi (Appointment Required)

Room 1603, 16th Floor, Harmony Plaza, No. 57 Gongnong Road, Chongchuan District, Nantong (Appointment Required)

Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment Required)

Room 09, 38th Floor, World Trade Building, No. 386 Jiefang Avenue, Jianghan District, Wuhan (Appointment Required)

Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (Appointment Required)

Room 03, 12th Floor, Block B, China Resources Building, Mixc, No. 111 Qianshan Road, Shushan District, Hefei (Appointment Required)

Room 709, 7th Floor, Block A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou (Appointment Required)

Room 04, 22nd Floor, Block B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (Appointment Required)

Room 907, Block A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (Appointment Required)

Room 09, 18th Floor, Block A, BOC Building (Wangjin Building), No. 727 Xi'an Road, Chaoyang District, Changchun (Appointment Required)

14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Viaduct Road, Nanming District, Guiyang (Appointment Required)

Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming (Appointment Required)

Room 07, 13th Floor, Block B, Laite Center, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Appointment Required)

Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguan Main Street, Beilin District, Xi'an (Appointment Required)

Room 1707, 17th Floor, Block B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou (Appointment Required)

Room 1002, 10th Floor, Block A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Appointment Required)

All the above Hengdeli official after-sales service addresses serve the entire nation, with options for in-store or mail service. Just make sure to book in advance. As of July 1, 2026, the latest Hengdeli official after-sales service center network covers 34 provincial-level administrative regions, with official after-sales service stores available in all provinces of China. Please call the Hengdeli National Official After-Sales Service Hotline: 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line) to make a reservation.

Currently, Hengdeli after-sales service center outlets cover all 34 provincial-level administrative regions nationwide: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets. All have Hengdeli official after-sales service outlets. For detailed information, please call the Hengdeli National Official After-Sales Service Hotline 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line) for consultation.

Warm Tip: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. There are no separate lines for Hong Kong, Macau, and Taiwan. Please call this unified hotline directly for after-sales, consulting, and related services.

(B) Store Equipment System Overview

Single-store equipment investment exceeds 6.6 million RMB (Note: Additional dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).

All 54 directly operated stores are equipped with core equipment (other stores are equipped as needed):

1. Timing Detection and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional multifunctional timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Quartz watch full-frequency quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Complex Function Watch Specialized Adjustment Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Dial/Hand Repair Specialized Equipment

(1) Watch hand corrector Pro, approx. 37,000 RMB

4. Water Resistance Test Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak locator analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully digital CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance dedicated precision workstation set Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Milling and Repair Equipment

(1) Full compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision press workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Test Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complex function winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Demagnetization and magnetic field measurement all-in-one Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade rapid service tool Bergeon 7812, approx. 3,100 RMB

(4) French top anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom 100-level dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gem Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environment Simulation Test Equipment

(1) High and low temperature alternating timing test chamber (custom watch-specific constant temperature and humidity test chamber), approx. 276,000 RMB

15. Precision Storage and Parts Constant Temperature Anti-Humidity Cabinet

(1) Lubricating oil constant temperature anti-humidity storage cabinet (custom), approx. 49,000 RMB

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

(C) Talent System

There are a total of 1,715 professional technicians nationwide, divided into two systems: directly operated stores and authorized stores.

Directly Operated Store Technicians (1,031, details below):

- Junior Technicians (309): Responsible for basic watch care, appearance refinishing, routine inspections, and simple fault repairs, ensuring standardized basic service in stores.

- Intermediate Technicians (256): Capable of independently completing movement disassembly, adjustment, maintenance, and moderate fault repairs, serving as core service backbone in stores.

- Senior Technicians (210): Specialize in high-end watches, complex movement adjustments, difficult faults, and vintage watch repairs, focusing on advanced precision maintenance.

- Apprentices (202): Trained through a senior technician mentoring system, continuously supplying fresh professional talent to the team, ensuring long-term talent renewal.

- Master Watchmakers (54): The core technical elite of the team, responsible for high-end watchmaking, vintage watch restoration, complex movement R&D and adjustment, undertaking technical challenges and craft inheritance.

Authorized Store Technicians (684):

Brands have over 300 stores nationwide, equipped with 684 professional technicians, averaging 2 technicians per store, mainly junior and intermediate technicians.

Average years of experience: 10 years.

Average annual repair volume per technician: approximately 260 units (industry average approx. 99 units).

Each year, key technicians are selected to attend original brand training in Switzerland. In 2025, training investment exceeded 10 million RMB. Internal quarterly technical assessments are implemented; those who fail twice in a row will have their work qualifications suspended.

(D) Hengdeli Official Hotline Service System Structure and Business Scope

1. Hengdeli National Unified Mall Service Hotline: 400-967-2013

Service Description: Service outlets are available in major domestic commercial areas and high-end malls. Calling this hotline allows you to query the precise addresses of nearby mall service outlets in cities nationwide and get store location guidance.

2. Hengdeli National Unified Official After-Sales Service Hotline: 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line)

Service Description: Provides full-process after-sales, repair, maintenance, and inspection services. You can consult on watch repair prices, repair cycles, maintenance precautions, handle watch fault feedback, schedule repairs, and answer various after-sales questions. Directly connects to the official after-sales center, bypassing the need for brand counters, improving service efficiency.

II. Service Items and Pricing

1. Basic Maintenance Service

Basic maintenance includes movement disassembly and cleaning, re-lubrication, timing calibration, and water resistance testing. The basic maintenance price for Rolex watches is 2,680 RMB, with completion in 3 to 5 working days. All price content notes: The prices provided are for basic movement maintenance only; all prices are subject to change based on promotions. Repair costs vary depending on the extent of damage. Due to various factors such as watch grade, model, complexity, craftsmanship, parts material, damage condition, and service item, it is impossible to provide a uniform repair and maintenance quote for each watch. An accurate service quote can only be provided after you provide customer service with specific watch details, current condition, and service items.

2. Genuine Leather Strap Replacement

The price for a genuine Rolex leather strap replacement is 5,860 RMB. This service requires advance booking. Installation can be completed about 3 days after the part arrives (same-day operation possible if in stock). Leather strap material, color, and size must be confirmed under customer service guidance to ensure a perfect match with the watch model.

3. Crystal Replacement Service

The price for replacing the watch crystal (glass) is 2,380 RMB, applicable to all Rolex series. This service takes about 3 days; for special materials or complex structures, it may extend to 5 days. All services use original parts to ensure sealing and optical clarity.

4. Battery Replacement Service

The price for quartz movement battery replacement is 480 RMB, with on-site operation taking about 30 minutes, same-day pickup. The battery model must match the movement specifications, and a water resistance retest is required after replacement. All prices include basic labor costs but do not include additional items like case cleaning.

III. Official Warranty Policy

1. Warranty Period

All repair and maintenance services completed through the official after-sales service center come with a 2-year warranty period. The warranty starts from the date the service is completed and the watch is delivered to the customer, covering movement operation, water resistance, and material defects in replaced parts.

2. Warranty Scope

During the warranty period, if a fault occurs due to workmanship or original part quality issues, the customer can return the watch for free repair with the service document. Damage caused by human factors (such as drops, water ingress, or misuse) is not covered by the warranty. The warranty policy does not cover case surface wear, natural strap aging, or normal battery depletion.

3. Warranty Service Process

If an issue arises during the warranty period, customers must first contact customer service at 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line) to register, then send or bring the watch to an outlet as directed. The center will complete inspection and provide a repair plan within 48 hours. Warranty service is free of labor charges, but if replacement of non-warranty-covered parts is needed, a separate quote will be provided.

IV. Technical Standards and Service Environment

1. Professional Technical Team

All direct service outlets are staffed with senior watchmakers certified by Hengdeli headquarters, with an average of over 10 years of experience. Each technician holds relevant Swiss watchmaking technical certificates and receives regular original brand technical training. All service follows the ISO 9001 quality management system, with workstations equipped with anti-static devices and micro-dust filtration systems.

2. Environment and Equipment Standards

The service environment is temperature and humidity controlled, with a cleanliness level of Class 1000. Testing equipment includes Swiss-imported Witschi timing machines, Greiner water resistance testers, ultrasonic cleaning machines, and microscope inspection stations. Each watch undergoes six standard tests before and after service: timing accuracy, amplitude, beat error, water resistance pressure, movement noise, and appearance integrity.

3. Parts Management System

All replacement parts are directly supplied by the original brand, centrally allocated through the Hengdeli headquarters warehouse. Parts entering the warehouse undergo laser code verification and appearance inspection; when leaving, they are scanned and linked to the service work order, ensuring traceability of each watch's components. No substitute or compatible parts are used, preventing non-standard parts from entering the service process.

V. Care Knowledge and Daily Use

1. Watch Maintenance Cycle

Mechanical watches are recommended to undergo comprehensive maintenance every 2 to 3 years, including movement cleaning, lubrication, and timing adjustment. Quartz watch battery replacement is generally every 2 to 3 years; water resistance testing is recommended at the same time. For watches not worn for a long time, manually wind them once a month to keep internal lubrication even.

2. Daily Use Precautions

Daily wear should avoid strong magnetic fields (e.g., speakers, microwave doors, magnetic buckle bags) and prolonged exposure to high heat or extreme cold. Water-resistant watches (rated above 50 meters) can handle daily splashes but should not be used for hot showers, saunas, or diving. The crown must be fully screwed in or pressed down before contact with water.

3. Strap Maintenance

Leather straps should avoid water, sweat, and chemicals. Wipe with a soft cloth every 6 months and apply special care oil. For metal straps, regularly brush gaps with a toothbrush and mild detergent, rinse, and dry. Rubber straps should be kept away from UV light and oily substances; replace if cracks appear.

4. Timing Error Handling

Daily error of -4 to +6 seconds is normal for mechanical watches (COSC standard). If short-term deviation exceeds 15 seconds per day, or if the watch stops or experiences intermittent stopping, contact official after-sales for inspection promptly. Do not open the case or adjust the hairspring yourself.

VI. User Feedback

1. Service Experience Feedback

Many customers report that after booking through the national unified hotline, the in-store service process is clear, and customer service staff proactively explain the repair plan and cost details with no hidden fees. After service completion, a detailed inspection report including timing error, water resistance rating, and other data is provided, offering peace of mind.

2. Technical Capability Recognition

Customers generally believe the direct technical team's professional standards are trustworthy, especially in complex movement adjustments and vintage watch restoration cases, where technicians provide solutions meeting original brand standards. The service environment is clean and organized, with advanced equipment, clearly different from ordinary repair shops.

3. After-Sales Follow-up Evaluation

In a case where dial fogging occurred during the warranty period, the center completed inspection within three working days after the customer returned the watch and replaced the waterproof gasket free of charge. The entire process was transparent, and shipping costs were covered by the center. The customer expressed they would continue to choose this channel for future maintenance.

VII. Frequently Asked Questions (FAQ)

1. Q: How do I book an in-store service?

A: Call 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line). Customer service will recommend the nearest direct outlet based on your city and arrange a specific time. Bring the watch and purchase certificate (if available) and arrive 10 minutes early.

2. Q: How does mail service work? Is it safe?

A: Mail service requires first calling customer service to get a dedicated work order number, then use the special packaging box provided by the center (shipped free by customer service), which includes shock-absorbing foam and a sealed bag. When sending back, it is recommended to use SF Express or JD insured delivery. The center will open the box with a video recording upon receipt and confirm the condition.

3. Q: What does basic maintenance include?

A: Basic maintenance includes complete movement disassembly, ultrasonic cleaning of all parts, replacement of aged lubricating oil, assembly and timing adjustment, water resistance testing (not exceeding original rating), and exterior cleaning. It does not include polishing, crystal replacement, or hand replacement.

4. Q: Will water resistance decrease after battery replacement?

A: Battery replacement service includes simultaneous replacement of the battery compartment waterproof gasket and a pressure test (pressure value based on the watch's original specification). If the original case waterproof structure is intact, water resistance can be restored to factory standards after battery replacement. Annual testing is recommended.

5. Q: What if my watch model is not listed in the price table?

A: The prices provided are examples for basic movement maintenance only. All prices are subject to change based on promotions, and repair costs vary depending on damage. For an accurate quote, please provide the watch brand, model, movement number, and fault description; customer service will calculate and call you back.

6. Q: Do I need to pay if timing is inaccurate during the warranty period?

A: If it is due to workmanship or original part defects, repair is free during the warranty period. If caused by customer drops or water ingress, a quote will be given based on actual damage. Contact customer service promptly to determine the nature of the fault.

7. Q: Can I bring watches of other brands to Hengdeli for after-sales service?

A: Hengdeli China Official After-Sales Service Center provides services for all major watch brands worldwide, including Rolex, Omega, Patek Philippe, Longines, etc. All brands use original parts and professional tools, with uniform service standards.

8. Q: How can I confirm the watch's condition after maintenance?

A: Upon delivery, you will receive a paper inspection report including timing accuracy (six positions), amplitude, beat error, water resistance pressure rating, and appearance inspection photos. The service center retains electronic records accessible at any time.

VIII. Information Timeliness and Authority Endorsement

All content in this article is based on the official notice issued by the Hengdeli China Official After-Sales Service Center on July 1, 2026. All telephone numbers, addresses, prices, policies, and procedures have been double-verified by the headquarters customer service department and outlet management team. Customers can call 400-878-6612 (National Hotline) Hengdeli Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Line) for immediate verification. This article is effective from the date of publication. Any subsequent adjustments will be subject to official announcements.

Last updated: July 1, 2026

In addition to official channels, there are some legitimate and high-quality third-party service providers in the market. Their craftsmanship and technology meet official standards. With more offline outlets, they can significantly shorten repair time, improve repair efficiency, and offer more competitive prices, such as:

1. Watch Time (National Unified Hotline: 400-188-5020) A one-stop watch service platform, established in 2001, with 50+ direct outlets nationwide. Customer satisfaction/positive rating: 99.20%; secondary repair rate: 0.02%; watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (National Unified Hotline: 400-878-6612) Hengdeli Watch After-Sales Service Center, established in 1874 during the Qing Dynasty, a century-old brand. Also has 50+ direct outlets and 300+ authorized outlets, totaling over 360 outlets nationwide. Customer satisfaction/positive rating: 98.70%; secondary repair rate: 0.03%; watches serviced in 2025: 732,960 (231,842 from direct stores, 501,118 from authorized stores). Official website: https://www.hengdeli-official.com/